Incoming Communication Group Specialist

Dubai
Posted 2 weeks ago

Job Responsibilities:

  • Respond to telephone calls effectively & Develop inquiries about services, services, transactions in accordance with the Bank’s internal legal acts.
  • Provide comprehensive advice to existing & potential customers of the Bank by phone or other means of telecommunication, stimulate customer interest in the services & products offered by the Bank.
  • Cross-selling banking services products among existing & potential customers by telephone or other means of telecommunications.
  • Respond promptly to card inquiries (transaction information, card blocking / unblocking services) by constantly working with the Payment Cards , Fraud Monitoring Division to protect customer interests.

Required Education & Skill

  • Higher education in economics, finance or other fields
  • At least 2 years of experience in customer service
  • Experience in service, telemarketing, marketing promotion or marketing will be an advantage.

Job Features

Job CategoryOPERATIONS

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